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Customer Support

Shipping & Delivery

 



Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order we get it ready for  immediate shipment.  If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.

 

Order Shipment:

Once your payment is secured your order will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.  If you do not receive tracking information from us within six business days of your order feel free to follow up with us at crystalsrock@hotmail.com

 

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If you item(s) do arrived damaged please send photos to crystalsrock@hotmail.com and we will process an insurance claim on your behalf.

 

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee if your order has not been shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges.  Refunds will only be issued to the original credit card that you use when placing your order.



 



 

 



General Information

 

All orders are subject to product availability. If an item is not in stock at the time you place yourorder, we will notify you and refund you the total amount of your order, using the original method of payment.





100% Secure Ordering

 

 

We don't collect or sell any of your information. We only breifly use it for the purpose for this transaction.





Privacy Policy

 

We don't collect or sell any of your information. We only breifly use it for the purpose for this transaction.